European Tower Infrastructure Operator

Narrative

Six legacy operational systems retired. Six countries live in thirty months. The commercial problem at engagement was per-market operational overhead scaling with every country added: a separate operational stack to maintain, a separate set of integrations to keep alive, a separate licence and support footprint per legacy system. The platform broke the per-market scaling, replacing six stacks with one.

The engagement began as a competitive tender in December 2022, contracted in August 2023, and reached first-country production in December of the same year. Within thirty months of contract signature the operator was live in six markets, with two further rollouts already in plan.

The consolidation is the headline. Six legacy operational systems retired into one platform. Customer leases, landlord records, and forty-eight datapoints per field asset across the portfolio integrated into a single source of truth. By September 2025 the platform held 118,727 datapoints under active management across 40,915 sites in service, processing 13.8 million raw data integrations in a single peak month.

The architecture decision that makes this case repeatable for any operator already invested in ServiceNow: Affectli sits as the operational intelligence and alarming layer; ServiceNow remains the system of action. The two-way integration means alarms surface in ServiceNow as tickets, and ticket lifecycle state flows back into Affectli for closed-loop reporting. No system-of-record duplication, no sunk-cost write-off on prior ServiceNow investment.

The engagement continues to expand. Two additional country rollouts are planned, and customised applications for asset movement tracking, theft detection, and process trend analysis have been added on top of the standard deployment.